Job Description:

Tom’s Truck Center, a leader in light and medium duty commercial truck sales and service is looking for an experienced Ford Service Manager.

Excellent Benefits:

Skills/ Requirements:

Duties:

Motivate and manage 15+ technicians and 3+ advisors
Interact effectively with internal and external customers
Provide continuous training for process improvement
Create marketing plans to increase customer base and improve customer retention while increasing profitability
Create and retain positive work environment
Provide back-up support for advisors and technicians when necessary
Participate in cold and warm calls to build and maintain customer relationships
Inspect and maintain shop equipment
Must be willing to work some Saturdays

Minimum Qualifications:

Must have minimum of 5+ years service management experience (commercial management required)
CDK experience preferred
Ability to self manage and make sound decisions with little direction
Demonstrate high degree of self-motivation and initiative, organizational and time management skills, attention to detail
Effective oral and written communication skills (bilingual Spanish is a plus).
Proficient in MS Office software with the capacity to learn other job specific applications