Commercial Service Manager - Santa Fe Springs, California, United States

  • Automotive Service Manager
  • Service Manager
  • Job Type: Full Time
  • Published: 09-28-2022
  • Job Location: Santa Fe Springs, California, United States
Job Description:

Tom’s Truck Center, a leader in light and medium duty commercial truck sales and service is looking for an experienced Ford Service Manager.

Excellent Benefits:

  • Medical, Dental, & Vision Coverage
  • 401K with company match
  • Paid Vacation
  • Wellness Program

Skills/ Requirements:

  • Must have commercial dealership experience
  • Strong sales skills/proven success in sales
  • Professional appearance and communications
  • Provide a high level of customer satisfaction
  • Dependable
  • Ability to learn quickly
  • High sense of urgency
  • Flexible team player who is able to work well with others
  • Ability to thrive in a fast-paced work environment
  • Organized, thorough and detail oriented.
  • Excellent problem-solving abilities
  • Valid California driver license and insurance
  • Must be willing to submit and pass physical, drug screen, and background check.


  • Motivate and manage 15+ technicians and 3+ advisors
  • Interact effectively with internal and external customers
  • Provide continuous training for process improvement
  • Create marketing plans to increase customer base and improve customer retention while increasing profitability
  • Create and retain positive work environment
  • Provide back-up support for advisors and technicians when necessary
  • Participate in cold and warm calls to build and maintain customer relationships
  • Inspect and maintain shop equipment
  • Must be willing to work some Saturdays

Minimum Qualifications:

  • Must have minimum of 5+ years service management experience (commercial management required)
  • CDK experience preferred
  • Ability to self manage and make sound decisions with little direction
  • Demonstrate high degree of self-motivation and initiative, organizational and time management skills, attention to detail
  • Effective oral and written communication skills (bilingual Spanish is a plus).
  • Proficient in MS Office software with the capacity to learn other job specific applications