Commercial Service Manager - Santa Ana , California, United States

  • Service Manager
  • Job Type: Full Time
  • Published: 09-10-2019
  • Salary: base plus commission
  • Job Location: Santa Ana , California, United States
Job Description:

Tom’s Truck Center, a leader in light and medium duty commercial truck sales and service is looking for an experienced service manager.


We are seeking a stable, aggressive, commercial truck service manager with 5+ years management experience and technical knowledge of diesel engines for a large, busy shop.  Strong leadership, problem-solving, and sales ability with intimate understanding of electronic dispatching preferred. 


Skills/ Requirements:

Must have COMMERCIAL TRUCK dealership experience

Strong sales skills/proven success in sales

Professional appearance and communications

Provide a high level of customer satisfaction


Ability to learn quickly

High sense of urgency

Flexible team player who is able to work well with others

Ability to thrive in a fast-paced work environment

Organized, thorough and detail oriented.

Excellent problem-solving abilities

Valid California driver license and insurance

Must be willing to submit and pass physical, drug screen, and background check.


Motivate and manage 15+ technicians and 3+ advisors

Interact effectively with internal and external customers

Provide continuous training for process improvement

Create marketing plans to increase customer base and improve customer retention while increasing profitability

Create and retain positive work environment

Provide back-up support for advisors and technicians when necessary

Participate in cold and warm calls to build and maintain customer relationships

Inspect and maintain shop equipment

Must be willing to work some Saturdays


Minimum Qualifications:

Must have minimum of 5+ years service management experience (commercial management preferred)

CDK experience preferred

Ability to self-manage and make sound decisions with little direction

Demonstrate high degree of self-motivation and initiative, organizational and time management skills, attention to detail

Effective oral and written communication skills (bilingual Spanish is a plus).

Proficient in MS Office software with the capacity to learn other job specific applications


Excellent Benefits:

Medical, Dental, & Vision Coverage

401K with company match

Paid Vacation

Wellness Program